EditorsCloset.com Hassle Free Return Policy
All of our Products are 100% authentic and brand new. We do not sell replicas or refurbished items.
Every product we sell is equipped with a security tag which must remain intact if you wish to return
it so before you use your product, please make sure it is what you ordered and that it is absent of any
'Out of Box' defects. Also, please make sure the given product is to your liking because once you remove
the security tag or wear or modify the product, it is not returnable and is solely subject to the
If you find that there is something wrong with your product or it does not meet your expectations,
please contact us to obtain an RFI number within 14 days of your purchase. After completely reading
this policy, you can obtain an RFI number by sending us a request via email to Customer Service. Our
return policy is as follows:
We will issue a store credit of your purchase price, excluding your original shipping, taxes and handling charges.
EditorsCloset.com will accept returns on ready-to-wear items, footwear, Accessories
(handbags, eyewear, small leather goods, umbrellas, scarves, gloves, belts), Jewelry, Crystal Ware and Beauty for account credit only.
Final Sale Items: Fragrances, Swimwear, Intimate Apparel and Hosiery are final sale items and will not be accepted for return / refund.
EditorsCloset.com must receive the merchandise within 14 days of delivery. Because our great values
change frequently as we locate new and exciting deals for you, our 14-day return policy gives you time
to return a purchase, while helping us to keep our merchandise assortment fresh and in season.
All returns must still have the security tag affixed as it was when shipped. It must not be worn, sized,
used or altered in any way. Products showing any sign of wear cannot be returned. If they do show wear,
they will be returned immediately at the customer's expense and no refund will be granted.
Please try on your shoes and ready-to-wear items before removing the merchandise tag. Any item with an
altered, broken, or damaged merchandise tag will not be accepted.
Freight charges for all non-defective returns will be the responsibility of the customer.
Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss
or damage, the customer is liable.
We will email you to confirm receipt of your returned package. After we have received your return,
inspected it, and approved it for a store credit, we will credit your EditorsCloset.com account with
the approved refund amount.
General Merchandise Shipping Address:
101 South State Rd 7
Hollywood, FL 33023
If your items are eligible for return, please log on to "request an RFI" or send an email to our
return department at rfi@EditorsCloset.com this e-mail address is being protected from spam bots,
A request for an RFI# must be made within 14 days of order delivery and be returned to us no
later than 6 days after an RFI# has been issued. There is an extension to this return period
during Nov 1st through Dec 31st (see holiday return policy for details). If a package arrives
without the RFI# clearly visible on the outside, it will be refused by our receiving department.
- Special orders cannot be returned unless they are found to be defective. Special orders are marked as such.
- All returns must have non-damaged packaging ( unopened) and be in resalable condition, containing all original contents (Instruction manuals, Warranty Cards, Factory Tags, etc.).
- If you received a free gift with the product you are returning, you will need to return the gift or EditorsCloset.com will charge you for the value of the gift.
- If the product is worn, visibly used or the tag is removed, you cannot return the product. You are, however, fully protected under the warranty and must work with the warranty provider to obtain either a replacement or a repair.
We can accept returned merchandise for up to 14 days from the date of delivery. Unfortunately, items received after
the 14-day return period cannot be accepted for a refund, and your package will be returned to you.
EditorsCloset.com strives to offer you great merchandise up to 75% off. In order to do so, we may not
always carry large quantities or every size. Therefore, we unfortunately cannot process exchanges.
Returning Heavy or Bulky Items
Certain products have special return instructions due to their size or weight. To return them, please contact Customer Service for return instructions.